COSMOTE Service Health Monitor

🔍 About Issue Detector

Issue Detector is a sophisticated AI-powered monitoring tool designed to provide comprehensive analysis of COSMOTE telecommunications services. This internal tool leverages advanced GPT-4o technology to analyze real-time data from multiple sources and generate detailed service health reports.

🎯 Purpose & Objectives

Monitor COSMOTE service performance across all platforms
Detect and analyze service disruptions in real-time
Provide actionable insights for network optimization
Track customer satisfaction and service quality trends
Generate comprehensive reports for management decision-making

📊 Data Sources

Our AI analyzes data from multiple reliable sources to ensure accuracy:

Official COSMOTE status pages and announcements
Greek telecommunications news sites (techgear.gr, techmaniacs.gr)
Social media platforms (Twitter/X, Facebook, Reddit r/greece)
Network monitoring services (Downdetector, Outage.Report)
Customer support channels and feedback platforms
Technical forums and community discussions

🔧 Service Categories

Mobile Network Services: Voice calls, SMS, mobile data connectivity
Internet/Broadband: Fixed-line internet, fiber connections, ADSL
TV Services: Digital TV, streaming platforms, on-demand content
Customer Support: Call centers, online chat, technical assistance
Online Services: My COSMOTE app, website functionality, billing systems

📈 Status Interpretation

Excellent - All services operating at optimal performance
Good - Minor issues detected, minimal customer impact
Fair - Moderate issues, some customer inconvenience
Poor - Significant problems requiring immediate attention

⚠️ Impact Levels

🟢 None: No customer impact detected
🟡 Low: Minor inconvenience, limited scope
🟠 Medium: Noticeable impact, affecting multiple users
🔴 High: Severe disruption, widespread customer impact

🤖 AI Technology

Analyze unstructured data from various sources
Cross-reference information for accuracy verification
Generate context-aware service assessments
Provide intelligent insights and recommendations

🔑 API Configuration

OpenAI API Key A default enterprise key is provided. Enter your personal key to override and use your own quota.

AI Model Select the AI model for analysis. GPT-4o provides the most accurate results.

AI Temperature Controls AI creativity (0.0 = Conservative, 1.0 = Creative). Current: 0.3

📊 Analysis Configuration

Max Analysis Attempts Number of analysis attempts per day for optimal accuracy (1-5). Higher values improve reliability but use more API calls.

Analysis Period (Days) Number of past days to analyze (1-30). Longer periods provide better trends but take more time.

Retry Delay (seconds) Wait time between analysis attempts to avoid rate limiting.

Max Response Tokens Maximum length of AI responses. Higher values allow more detailed analysis.

🎨 Display Preferences

Dark Theme Toggle between dark and light theme (dark theme is recommended).

Compact View Enable compact view for smaller screens and higher information density.

Auto-refresh Reports Automatically refresh reports every 30 minutes when enabled.

Sound Notifications Play sound alerts for significant service status changes.

📈 Data & Export

Data Retention (Days) How long to keep historical analysis data locally.

Export Format Default format for exporting analysis reports.

💾 Cache Management

Report Caching

Generated reports are automatically cached to avoid unnecessary API calls. Cached reports are refreshed based on data retention settings.

Cache Information View detailed information about cached reports and storage usage.

Clear Report Cache Remove all cached reports. This will require regenerating all data.

🔒 Security & Privacy

Data Storage

All settings and API keys are stored locally in your browser's secure storage. No data is transmitted to external servers except for OpenAI API calls.

Clear Local Data Remove all locally stored settings, cache, and historical data.

Export Settings Export your current configuration for backup or sharing.

Import Settings Import a previously exported configuration file.

🔍 Issue Detector

Analyzing COSMOTE Services...

📋 Information & Documentation